If you've got a screen full of tabs on your home page, then it's the improved version (ha ha, not) of the system, if you want to go back to the old style menus, you can access them by pressing the left pointing arrow (back) key from that menu, where...
It depends if you cancelled soon enough. If you activated your free pass at 9 am and cancelled at 9:15 am 1 week later, then it's too late. But if you're sure that you cancelled in time contact them via live chat or one of the help options on the ...
