31-05-2015 18:37
Hi there,
The sound quality when watching programmes on an iPad is beyond terrible - almost unwatchable. It sounds very tinny - sometimes like it is underwater!
I have absolutely no problems when I watch the same programmes, with the same headphones, on my laptop, or via Apple TV. I have no sound problems what so ever with programmes via different apps, such as Amazon Instant Video, Netflix, etc.
It is the same issue with the SkyGo app too. Exactly the same sound issues.
I have seen threads relating to this issue dating back nearly 3 years, could you tell me whether this is something that is still being looked at/been resolved (and I am unaware of the 'fix')?
Many thanks
01-06-2015 20:05
Hi @Anonymous User
Very sorry to hear this. We're always looking to improve the customer experience on all our devices. Customers who have had these types of issues have had it resolved by deleting and then re-installing the app.
We are working on the sound on the iPad app. I can appreciate that this has been a long time but it's something we are always looking into.
Let us know how you get on.
Cheers
Ranj
NOW TV Team
02-06-2015 13:40
Dear Ranj,
Thank you for your reply. I have deleted both the SkyGo and Now TV app, but unfortunately, this has not resolved the issue. The sound problems are still exactly the same.
02-06-2015 19:59
Hi @Anonymous User
I'll pass the information over to our technical team to get to the bottom of this.
Very sorry about that 😞
Birgit
NOW TV Team
20-06-2015 18:28
21-06-2015 1:03
20-11-2015 14:58
I've been using NowTV on both an iPad and Amazon tablet - sound is terrible on both, echos all the time - pathetic really. Its now November and nothing has been done to improve it.
NowTV's tech support just keep saying to delete and reinstall the app - As I said - Pathetic
26-11-2015 17:24
04-01-2016 13:28
Hi,
Did your problem get resolved? Im having the same issue with my Lenovo tablet and had to turn off what I was watching as it was so bad!
04-01-2016 14:43
@Anonymous User the issue talked about in this topic is specific to the stream used on iPhones and iPads, so it won't affect your Lenovo tablet.
You're best off starting a new topic in the Windows board, and the team will be able to help.
Thanks,
Tom