09-12-2015 21:13
yesterday i used the app on my iphone to play a program, today i have tried to get on the app and recieved a message "update required, sorry this version of now tv application is no longer supported, please visit the itunes store to update to the latest version" "ok"
select OK and update, it then says dowload an older version of this app, the current one requires ios 7 which you do not have so dowload a compatible older version, which i do and it installs, go back to the icon to watch and get the same again
any help would be appreciated
10-12-2015 1:29
I had the same message , updated the app and now it says I have reached the maximum devices allowed as it now thinks my iPad which I updated the app on is a new device
10-12-2015 3:40
I did the update and now it says I don't have any passes?!?
i paid all at the beginning of the month and now it won't recognise me
dont know how to contact now tv to ask what to do
10-12-2015 12:59
I had the same message on my ipad2. It says download older version but their isn't one and just going around in circles. It now appears that unless i update my ipad i can no longer watch Now TV.
add to this that i am lucky to get my Now tv box to work maybe twice a week i think it is time for me to change suppliers.
14-12-2015 11:33
Hi @Anonymous User
Thank you for posting, sorry to hear you're having some issues here. Are you still having problems with the iPad? Can you try deleting the app and then re-installing for me. Also what problems are you having with the NOW TV box? Hopefully we can get that running smoother for you too. Look forward to hearing from you.
Cheers
Ranj
NOW TV Team
13-12-2015 12:52
Hi @Anonymous User,
Thanks for getting in touch, I'm very sorry to hear about the issues you have encountered when trying to view on your Chromecast.
Can you please let us know if this error message appears on the device you are trying to cast from or on the TV itself?
Can you please uninstall and reinstall the app?
Is it the software update to iOS which you needed to do?
If you are still experiencing this issue can you send us a screenshot of the message you receive?
Thanks,
Karl
NOW TV Team
13-12-2015 13:56
hi Karl
yes i think it is the software update to iOS which i needed to do
i have uninstalled and re-installed on the phone, but the same thing happens, i have uninstalled and updated in Itunes and tried to sync my phone, but get a message saying they were not installed because they are not compatible with this Iphone!
but when i have uninstalled and re-installed on the phone it says i need to get an older version of now tv - download
but this just takes me back to where i started
going round in circles
i do not want to particularly get a new phone to get the lateset ios and if i do how long will that one last?
thank you for the help (so far)
15-12-2015 18:47
Hi @Anonymous User,
Can you please let me know what iOS you are currently running?
Are you also able to let me know the model of your iPhone?
Thanks,
Karl
NOW TV Team
16-12-2015 22:42