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Anonymous User
Not applicable

‎20-07-2017 7:19

iPhone 5c 'there's something not right'

I just signed up for the free 14 days entertainment trial but whenever I try and watch something it comes up with 'there's something not right'. I have an I phone 5c but am wondering if I need the latest update to be able to watch this (I haven't updated it in a while?. I also tried on my iPad mini but have the same problem. Thanks
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1 REPLY 1
Andy
Legend 5
Legend 5

‎20-07-2017 11:26

@Anonymous User

 

Welcome to the forum.

 

You don't necessarily need the latest iOS update although it's a good idea to install the latest version of the app (currently 7.7). When you log into the website and go to My Account > My Passes

 

https://account.nowtv.com/passes

 

do you see your 14 day free trial showing correctly. If you do, are you sure you are in the UK (ie it won't work if you are on holiday abroad). Assuming you are try turning off your router at the mains for 10-15 mins and then reconnect and try again. You could also try switching to mobile data on your phone and seeing if you can play something now (just play a second or two to check if it works otherwise you'll eat up your mobile data allowance).

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