Why is the sound quality so poor on the iPad version when compared to the PC/MAC?

[Anonymous User]

Sound quality is poor compared to the PC/MAC playback ect. Are you ging to improve the iPad app anytime soon?

[Anonymous User]

Why is the sound quality so poor compared to other DVD/rental sites on iPad...eg love film and Netflix....is this something that is going to be looked into soon?

[Anonymous User]

Hi Bandit,

Thanks for your post.

When you say sound quality, do you mean the volume of the movie or the playback itself?

Regards,

Catherine

NOW TV Team

[Anonymous User]

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@Anonymous User wrote:

Why is the sound quality so poor compared to other DVD/rental sites on iPad...eg love film and Netflix....is this something that is going to be looked into soon?

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Hi Bandit,

We have moved your question to this thread.

Could you please see if anything posted here helps?

Could you also provide me with some more details on the nature of the error?

Regards,

Si,

NOW TV

[Anonymous User]

The sound on the iPad version sound like it is sample rate issue, it sounds very low fi with phase issues which is normaly a sample rate issue. This is not a network issue or speed issue. On a Macbook pro with the same head phones on the same network & same film sound sounds great.

It should take a half decent programmer a day or two to sort this.

Jon T.

[Anonymous User]

Dear sound,

have you checked the sound settings (Settings -> Music -> Volume Limit)?

Regards

Kathrin

NOW TV Team

[Anonymous User]

Hi sound,

Thanks for getting in touch.

We are always updating our NOW TV app and looking for ways to improve the service.

Due to teh nature of wireless connectivety we always advise against it when using NOW TV. It is possible that important information is being dropped if you are far away from your router. Please make sure you are as close as possible to prevent any potential quality issues.

Please also make sure you are not using your 3G network if you have a compaible iPad.

Alternatively, could I ask you to try deleting the app and reinstalling it please?

I hope this helps,

Thanks

Farzana

NOW TV Team

[Anonymous User]

The sound on now TV is too quiet compared to othdue programmes. Nothing to do with my ipad as have to turn the sound down on BBC etc.

chris

[Anonymous User]

Hi chris1949,

Thank you for your thoughts on NOW TV playback on an iPad.

We are always looking for new ways to improve our service, this could be a feature we implement in the future so please keep your eye on our NOW TV News board for the latest info.

Regards,

James T

NOW TV Team

[Anonymous User]

Hi the sound from NOW TV is far too quiet on my ipad. It not  my device as do not have this problem with any thing else, is something doing to be done about this soon..   Christine Smyth   Thanks

[Simon-J]

Hi Chris1949,

Thanks for your post.

It maybe that uninstalling and re-installing the App helps with this issue, alternatively you could check the sound settings (Settings -> Music -> Volume Limit.)

Hope this helps

Simon

NOW TV Team

[Anonymous User]

Nothing to do with settings, no problem hearing anything else on my ipad. Also tried deleting app and reinstalling App. No difference whatsoever. It is something with your programme that needs sorting out and not wasting people's time suggesting the above.. Try love film, BBC iplayer and any other programme and you will see that the sound is ok.

[Anonymous User]

Hi Chris1949,

Sorry for your trouble with the service, Thanks for your post though.

We have found that a small number of community Users do report sound issues on the iPad.

However most of those seem to be fixed by trying the suggestions in this thread.

If you still feel that this is something we need to look into please know that we are always looking for new ways to improve the service and welcome community Users to post suggestions in the My Ideas board.

If a similar idea has already been suggested please show your support.

[Anonymous User]

For gods sake !! accept that the sound runs quiet on all formats, xbox, PC, iPad. Reinstalling does not solve the problem. An answer from someone who has no idea

[Anonymous User]

Hi,

The sound quality on my iPad is a bit tinny on playback of the Now app. If it was on a ordinary computer I would say that the codecs weren't quite right.

Has anyone else experienced this/fixed it?

Thanks<

James

[Simon-J]

Hi JPC,

Thanks for your feedback, It maybe that uninstalling and reinstalling the App may improve this, alternatively you could try some of the methods suggested in this thread.

Hope this helps

Simon

NOW TV Team

[Anonymous User]

Nope that doesn't work. Ipad 3. Stupidly fast wireless, no issues with ps3 playback yet on every film I watch on the ipad, the sound is slightly echoing and hazy. V poor actually. If the team don't feel its important enough to take seriously (instead of using the stock "turn it on and off again" answer...well I might just uninstall my subscription and not reinstall it again.

[Anonymous User]

I don't find any problem on my iPad 3.

nor has it been widely reported.

I would follow through with some of the suggestions given.

[Anonymous User]

If you can point me to those suggestions and they are not just to reinstall the app (which I have tried to no avail) then great. My point is, I have the problem. So do others. Is there a solution? Just because you don't doesn't mean it doesn't exist!

[Anonymous User]

The app updated today. I now have sound problems as well. Not quality just lack of sensible volume.

[Anonymous User]

Not a volume issue. It's quality I'm asking about. App updated today and STILL sounds like it's coming through a tin speaker with echo and poor quality