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Tom-R
NOW TV Team (Retired)

Re: sound quality is poor on ipad

Hi Claspers,

 

Is this still happening or has it got any better?

 

Thanks,

 

Tom

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screenaddict
Mentor

Re: sound quality is poor on ipad

I watched a film on my iPad 4 yesterday, it is still a problem.

At times the digital compression artefacts were quite noticeable.

 

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Claspers
Scholar

Re: sound quality is poor on ipad

Yes still awful. Has anything changed?

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Tom-R
NOW TV Team (Retired)

Re: sound quality is poor on ipad

No, I was just checking as I've spoken to the iOS development team and they're looking into this, just wanted to make sure it was still happening.

 

Will post back when I get any news.

 

Thanks,

 

Tom

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Anonymous User
Not applicable

Re: sound quality is poor on ipad

Going back to netflix ... One customer gone how many will follow ?

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Silkysuzi
Mentor

Re: Why is the sound quality so poor on the iPad version when compared to the PC/MAC?

Just started a free trial today and how dreadful is the sound on this!! I don't have these issues on Netflix or BBC iplayer. I'm on an ipad air with 60mb broadband and sat in the same room as the router - it's clearly the app. Can't believe this issue has been going on for so long - They need to get this fixed otherwise I won't be staying beyond the trial!

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Aaron-S
NOW TV Team (Retired)

Re: Why is the sound quality so poor on the iPad version when compared to the PC/MAC?

Hi Silkysuzi,

 

Thanks for getting in contact with us.

 

The difference in sound quality you are experiencing is due to the fact that the stream quality we output for each device is different. Check here for stream quality available for each device.

 

Regards,

 

Aaron

NOW TV Team

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Anonymous User
Not applicable

Re: Why is the sound quality so poor on the iPad version when compared to the PC/MAC?

Well they why even stream it to ipads ! Smiley Frustrated

 

Im sorry the car you have bought from us is slow but it depends if we put concrete tyres on it. You will find out once you have paid your money and rolled out of the garage.... Have a nice day Smiley Wink

 

Come on Aaron ...... you can offer better than that 

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Claspers
Scholar

Re: Why is the sound quality so poor on the iPad version when compared to the PC/MAC?

That's a truly laughable and dismissive reply. If my tv sounded like I was listening to it via a tin can..from a distance ...with tinnitus ..then maybe I would believe the answer. But given I can watch tv without getting instantly p d off with the sound...you really need to try harder. SD quality is not SD unless you mean the S stands for something brown and stinky!

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Anonymous User
Not applicable

Re: Why is the sound quality so poor on the iPad version when compared to the PC/MAC?

Hi Barsweat and Claspers,

 

Sorry to hear you're experiencing difficulties!

 

As stated above, we are aware of this and are working with our developers to improve this for our customers. Apologies you feel this way, however please do keep an eye out for any updates or news in regards to this!

 

In the meantime, please feel free to have a look at our supported devices available on NOW TV, should you be interested in watching on any other devices.

 

Apologies again and happy new year.

 

Sal

NOW TV Team

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