21-11-2015 19:50
Hi
I purchased a now to box a couple of months ago - created my account - simple easy no problems. I have since purchased an additional box.... Plugged it in - logged in - went to view a movie and get a message prompting me to start my free 14 day trial, or enter a voucher or cancel. So I choose cancel and it takes me back to the movie select screen and I am unable to watch anything... I read on the forum about having multiple accounts etc so I logged both now to boxes out and reset my password on my laptop - reset both boxes logged back in using the new password and still only the original box works - have now tried this several times and even used the push home button x5, ff, play, rear,ff method too but nothing.
interestingly when I log in on my laptop to my account and manage devices their are no devices listed - not even the original box that is working fine..... 😟
Any ideas???
23-11-2015 16:18
Hi @Anonymous User
Thanks for getting in touch, sorry to hear you're having issues with your new box. I will send you an e-mail now. Keep an eye out on your inbox.
Cheers
Ranj
NOW TV Team
30-11-2015 9:15
30-11-2015 9:35
@Anonymous User
Welcome to the forum. Are you having any particular problems? Setting up your second box should be just a case of entering the same NOW TV username and password as your first box when prompted.