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Occasional Poster
Posts: 3
Registered: ‎31-03-2018

Parental pin not working on iPad app

Since the new update on the iPad now tv app, the parental control pin doesn’t work. Even with a reset of the pin, reclose and open app the pin is always deemed as incorrect. I have had to go into the website to remove my parental pin so I can watch my program.

Legend 5
Posts: 11,778
Registered: ‎17-10-2013

Re: Parental pin not working on iPad app

@Lizzy3

 

Welcome to the forum. Just tried this and I'm not having any issue myself. What's the version of the app you have on your iPad (you can check this from the My Account screen on the app)?

Occasional Poster
Posts: 3
Registered: ‎31-03-2018

Re: Parental pin not working on iPad app

Hello 

i have turned the parental control back on and it still doesn’t work.

i have deleted app - now won’t let me sign in, doesn’t recognise my email address as a user. It works on my phone and via safari 

 

so cheked version of iPad and updated that to 11.3

still doesn’t let me log in.

i have version 9.1.0 of the now tv app

 

phone is running on same version 

 it was working fine last night and until the upgrade of the iPad software after the problem started I hadn’t changed anything.

 

what can I do?

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First Poster
Posts: 1
Registered: ‎13-01-2014

Re: Parental pin not working on iPad app

I have this same problem. Was there a fix?