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Anonymous User
Not applicable

‎12-06-2017 13:36

Cannot log into nowtv box

I cannot log into my nowtv box. Says account not valid. Know the details are correct and I can log into my account on my smartphone with the exact same details.
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4 REPLIES 4
caseyb1993
Legend 5
Legend 5

‎12-06-2017 13:54

@Anonymous User Hello 🙂

 

Try doing a hard reset.

 

https://help.nowtv.com/article/hard-factory-reset-now-tv-box

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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Anonymous User
Not applicable

‎12-06-2017 14:11

Thanks. Have done that. Have also reset password, unplugged everything, rebooted router, but nothing.
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Anonymous User
Not applicable

‎12-06-2017 21:30

In response to Anonymous User's comment

@Anonymous User Try contacting our live chat team on this link https://help.nowtv.com/article/how-to-contact-now-tv

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SeeMoreDigital
Legend 5
Legend 5

‎13-06-2017 17:57 - edited ‎13-06-2017 17:58

@Anonymous User wrote:
I cannot log into my nowtv box....

Hi @Anonymous User,

 

Which model of NOW TV playback device o you have?

 

Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -

white.png

 

Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -

black.jpg

 

Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -

product-img-smartbox_v4

 

Cheers

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