Cannot log into app on iPhone

[Anonymous User]

I cant log in to nowtv on either my IPad or my IPhone however it is working fine on my mac. I have tried removing & restarting the app but still doesnt work. Can you please help?

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch with us here at NOW TV. 

I'm sorry to hear about the issues you have encountered with your account. 

I shall be sending you an email in regards to this query. Please keep an eye on your emails. 

Thanks, 

Karl

NOW TV Team

[Anonymous User]

I am also having the same problem that I can't log into the app on my iPhone. It says that my details aren't recognised. I have tried installing the app again and resetting my password. Any advice?! 

[Anonymous User]

I'm having the exact same problem.  Oddly, it was working fine earlier this morning, but now I'm trying to watch the end of a show I started earlier today, and the app won't let me log in. I've deleted and re-installed the app with no improvement.

iOS 8.4.1, iPhone, current version of Now TV app.

[Anonymous User]

Hi @Anonymous User

Are you able to log in to any other device?

@Anonymous User - I'll get your issue looked into and email you once it's sorted.

Birgit

NOW TV Team

[Anonymous User]

My iPhone 5 now tv is also not letting me log in any suggestions 

[Simon-J]

Hi @Anonymous User,

Are you still having this problem? Can you tell us what message you get when you try and sign in?

Thanks

Simon

NOW TV Team

[Anonymous User]

I had only 3 devices registered and could not  watch on iPad or iPhone 5. I remove them both in the manage my account section and still not working. 

Regards 

alice

[Anonymous User]

Hi @Anonymous User

Thanks for posting, if you removed the devices you wouldn't be able to add them back if you've got no more changes (which 1 per month) even if you have slots free.

Can you delete the apps and re-install for me and  try it again. You should be able to add both devices again.

Let us know how you get on.

Cheers

Ranj

NOW TV Team