β13-05-2015 11:42
β13-10-2016 12:40
I cant log on either i cant even register a new account it keeps saying my email or password is incorrect or that my email doesnt exist, can anyone help?
β15-10-2016 18:17
Hi @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear you're having issues getting signed in.
Have you tried a password reset?
Are you able to try while connected to 3/4G too and let us know how you get on?
Thanks
Rob
NOW TV Team
β15-10-2016 20:32
β06-11-2016 23:46
it keeps telling me to complete my registration form via terms and conditions, but i dont know how to access the terms and conditions to accept them... help
@Anonymous User wrote:
My iPad app's been working fine, until this morning. I accidentally logged out, but it won't let me log back in. The user name is definitely correct, I reset the password too so I knew I was entering the correct thing!
It just keeps saying 'sorry your sign in details aren't recognised, please check and try again (password is case sensitive).
Can anyone help?
β07-11-2016 8:49
@Anonymous User
Welcome to the forum.
You need to set up your account on the website first. Go to www.nowtv.com/activate and click the complete account setup button and follow the steps. It should work ok on the iPad using Safari but if you have trouble try a desktop or laptop computer instead.
Once youve set set up your account in the website you'll be able to sign in on the iPad app.
β21-11-2017 20:40
I had to delete the app off my ipad, now go into re-install and it wont let me login - tells me "sorry your sign in detils aren't recognised. Please check and try again. I've logged in to my apple tv Now App with exactly the same credentials and its absolutely fine, I can log into my acount on my laptop and absolutely fine. Sometimes it will accept my details but takes me to a "catch" check and I get stuck there for 5 minutes putting in letters that its telling me are incorrect. Getting very fustrated!
β03-05-2020 12:20
iPad says my password is case sensitive and wonβt let me log in but I can log in online?
β18-05-2022 10:58
Same issue here, driving me nuts!
β18-05-2022 11:28
@Anonymous User
You tried deleting and reinstalling the app?