18-01-2015 5:58 - edited 18-01-2015 6:07
Hi,
Can't seem to login to the iPad app anymore. When I try to sign in, I get the error: "Sorry, there's an issue with your account details, please re-enter your details and try again".
Tried several times but it won't work. Also re-started several times. Been using NowTV on iPad now for a couple of months and never had this issue. I only have one NowTV account/profile and I am 100% sure that I am putting in the correct user/pass. This suddenly started happening a couple of hours ago.
Everything still works great on Apple TV.
Any suggestions would be much appreciated.
UPDATE: Everything is back to normal now. Just started the app and everything works great. Probably just a small, temporary glitch of some sort.
19-01-2015 11:23
Hi @Anonymous User ,
Thanks for getting in touch with us.
Sorry to hear that this happened to you, however I am very glad to hear that the issue got resolved 🙂
If the issue comes back or if there is anything else we can help you with, please do not hesitate to contact us back.
Kind regards,
Birgit
NOW TV Team
26-05-2015 1:16
28-05-2015 12:14
Hi @Anonymous User,
Thanks for getting in touch. I'm sorry to hear that you were unable to sign into your iPad.
Can you please let us know if you are still experiencing this issue?
Many Thanks,
Karl
NOW TV Team
30-05-2015 1:22
31-05-2015 12:28
@Anonymous User
Thanks for getting back to us. Has the iPad been modified in any way recently?
It might be worth updating to the latest iOS as well as updating the NOW TV app thereafter.
Let us know how you get on?
Michael
NOW TV Team
25-02-2015 17:14
25-02-2015 20:43
Hi @Anonymous User
Thanks for your post.
If you've purchased a pass but are being told you need to buy one, it usually indicates that you're using the incorrect username and password to sign in.
Please ensure that you're using the correct details that are tied to your active NOW TV subscription and that you've not created any additional accounts using different email addresses.
If you're still unable to log in following this, let us know and we'll help further.
Thanks,
Steve
NOW TV Team
11-04-2015 23:10
11-04-2015 23:14
@Anonymous User what device are you using and what error messages do you get? You might also want to talk directly to Live Chat as they close at midnight and might be the only people who can resolve your issue tonight.