11-08-2014 11:09
Solved! Go to Solution.
11-08-2014 11:29
Hi Homerlfc1,
Thanks for getting in touch, sorry for any inconvenience this has caused.
It sounds like you haven't completed the sign up for your account.
For more information on how to complete the sign up of your account please see this link here.
If you have any further questions please feel free to get back in touch.
Many Thanks,
Karl
NOW TV Team
28-12-2014 12:39
Hi @Anonymous User
Have you updated the Browser?
You can use this link: http://help.nowtv.com/GEN_BrowserSupport
Regards,
Birgit
NOW TV Team
28-12-2014 19:51
28-12-2014 21:46
Hi @Anonymous User
Sorry to hear this.
We have sent you an email regarding your account and cancellation request.
Thanks,
Rich
The NOW TV Team
07-08-2015 16:46
Hello,
Every time I log on to Now TV (in order to cancel my account) and click on "My Account", I get taken back to the home page.
I signed up correctly and have been using the service previously.
This is incredibly frustrating as I cannot email or telephone anyone to cancel my account. I am sure that the ICO would be interested in this.
07-08-2015 17:53
@Anonymous User if clicking My Account takes you to the homepage, you've logged in with the wrong username. It's possible to have multiple Sky iDs and only the one attached to NOW TV will work. If you've had Sky Broadband or TV in the past your browser may have auto completed your old username. Try other usernames you might use or the forgotten username link on the login screen.
Also you could look through your emails for communications you've had with NOW TV and see if any of these include the correct one, or load the app which you've been watching on and check the settings to see which username is on that.
07-08-2015 18:20
07-08-2015 19:07
@Anonymous User your issue is the frequently asked question and the resolution is always that the user has the wrong username.
10-08-2015 12:05
Hi @Anonymous User
Thank you for contacting us. As mentioned by @Anonymous User this normally means there could be another username. As this is an account related I will send you an e-mail shortly. Keep an eye out.
Cheers
Ranj
NOW TV Team
29-11-2015 21:14
Hi, can you help.
I have a similar issue. Can't log onto the app via an android tablet using Chrome. I have taken the 'forgot user name option' unistalled app, clear cache, reinstalled, still no joy, recieving message 'Account details incomplete you can resolve this by accepting the t&c's' which I have done, cant get away from the homepage when accessing my account. I am a sky customer and I am using my sky login details. Please help.
Thanks
01-12-2015 21:18
Hi @Anonymous User
Thanks for your post.
I believe your issue is now sorted.
If you do need any further help, please do let us know.
Birgit
NOW TV Team