Can't access my account

[Anonymous User]

Hi

I don't know where to post this, but I just signed up for a new account, but every time i click my account I get taken back to front page, and it won't let me access the my account page. Can anyone please help?

Thank you

[Karl-F · Accepted solution]

Hi Homerlfc1, 

Thanks for getting in touch, sorry for any inconvenience this has caused. 

It sounds like you haven't completed the sign up for your account.

For more information on how to complete the sign up of your account please see this link here. 

If you have any further questions please feel free to get back in touch. 

Many Thanks, 

Karl 

NOW TV Team

[Anonymous User]

Thank you for the reply, I got it sorted via the live chat, but you are right I didn't complete the sign up process.

[Anonymous User]

My Now TV failed to sign in auotmatically on one occasion but then I didn't know our username and password. Following that, went onto the website, typed in my email for it all to be sent to, received our new username and reset password as per the instructions. When logging on the TV it did that ok but lost the 3 month package for movies that we had already paid for 2 weeks ago, noticed it also said push and hold a reset button for 30 secs but we have an EETV box not a now TV box so couldn't do that. What has happened to our account?

[Anonymous User]

Hi @Anonymous User

Thanks for your post.

It seems that you're signing in to a different account and you created another one. Please double check that you're logging in to the account where you first set up the 3 months pass. If you're unable to locate the correct one, let us know.

Also double check any emails you have received from us before you had to reset the password.

Birgit

NOW TV Team

[Anonymous User]

Hi, I've signed in but when I try to access my account it returns me to the home page, I've completed all the necessary set up details but keeps defaulting to the home page, very frustrating when you can't access or update your account.

[Anonymous User]

Hi @Anonymous User 

Thanks for getting in touch.

Very sorry to hear that. What happens if you try to get the 30 free trial for Sky Movies?

Kind regards,

Birgit

NOW TV Team

[Anonymous User]

Hi, I sign in and it keeps defaulting to the help page with the message
below

"The browser you are using is on its way out. You can either update to the
latest, shiny new version, or try one of these browsers."

I've changed my browser to Google Chrome but still the same problem.

Regards

mkas

[Anonymous User]

Hi @Anonymous User 

Thanks for that.

Can you tell me which OS to you have?

Regards,

Birgit

NOW TV Team

[Anonymous User]

 Windows Vista Home Premium

Regards

mkas