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Anonymous User
Not applicable

‎23-08-2015 23:26

App not working

my app isn't working on iPad or iPhone can someone help as its saying my details are incorrect but I'm entering them right !
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21 REPLIES 21
Anonymous User
Not applicable

‎27-05-2017 22:46

In response to Anonymous User's comment

The reviews on the App Store indicates that there are many happy users with iPads so it must work for the majority and therefore it is logically a configuration issue that needs to be resolved.

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Andy
Legend 5
Legend 5

‎28-05-2017 8:39

In response to Anonymous User's comment

@Anonymous User

 

Welcome to the forum. The most common reason that message appears is because you have accidentally signed into your iPad with the wrong username. If it's working fine on your NOW TV Box go to that, open up the NOW TV app and look on the My Account screen to see what username you are logged in as, and make sure that is the username you are logging into your iPad with.

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