23-10-2015 14:28
24-10-2015 12:31
Hi @Anonymous User
Thank you for getting in touch, sorry to hear you can't view on your iPad app. So we can look into this further can you let me know what happens?
When does the issue occur when you try to watch NOW TV? Do you have issues with any other device?
Cheers
Ranj
NOW TV Team
26-10-2015 15:58
27-10-2015 16:29
Hi @Anonymous User,
Thanks for getting back in touch.
Can you please let us know where you are trying to view from?
Are you within the UK?
You may want to try resetting your router, and then trying again for us?
Thanks,
Karl
NOW TV Team
28-10-2015 10:30
29-10-2015 11:04 - edited 29-10-2015 11:05
Hi @Anonymous User
Thanks for your reply.
Can you take a screen shot if the error with your next reply?
Can you also tell us your iOS software version and NOW TV version?
Birgit
NOW TV Team
30-10-2015 9:43
31-10-2015 16:23
Thanks for you reply, @Anonymous User
I'll pass it on to our technical teams to investigate.
Birgit
NOW TV Team
02-11-2015 14:34
03-11-2015 9:30