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Activity in Set top boxes & Smart TVs

Payment took but I cant access channels

Hi, I have just purchased a day pass, which has been acknowledged, but when I tried to access the channel (sky sports) I am getting the message. 'Oops payment rejected. Even though my account is telling me payment has gone through. Can anybody please...

Weird glitch

I keep losing the gfx on now tv....I get a plain empty box with the name of the programme or film underneath.If i switch my box off and back on again the problem goes away but I have to do it nearly all the time.

Unable to login on Roku box

Never had this problem before, but for some reason I can’t login to the Now TV app on my Roku box - username and password definitely correct. Error message is  ‘sorry, we do not recognise your login details’. Got a few days left of my movie pass I wa...


Can I ask how many programmes in Entertainment pass, has subtitles for deaf/hard of hearing? When I last checked other day without signing up again, I saw there hardly any subtitles. I don't want to waste my money if I can not watch the programmes. A...

NOW TV with BBC Kids

Hi, Are there any plans to add BBC Kids to the available apps?  Between that and the Kids pass this would be a fantastic platform for kids to access. We have separate accounts for us and our daughter anyway.

FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
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Now tv keeps stopping

Hi there, recently when watching one of the entertainment channels, it stops playing and goes back to the channel menu with a message more or less saying..."are you still there we've jumped in with this message because you've been on for 8 hours"Is t...