Hi. My smart box is 2 years old. In the morning I have to pull the plug and then put it in again to make the box work. Now its happening in the day and light is flickering on box.Do I need a new power plug or box please? Also are the new smart boxes...
Hi, I have just purchased a day pass, which has been acknowledged, but when I tried to access the channel (sky sports) I am getting the message. 'Oops payment rejected. Even though my account is telling me payment has gone through. Can anybody please...
Over the last few months I have noticed an unbelievably terrible picture quality on the NowTV box (worse than 240p) despite having fast fibre broadband! Weirdly this problem only happens with NowTV channels that I pay for like SKY etc. The YouTube an...
I keep losing the gfx on now tv....I get a plain empty box with the name of the programme or film underneath.If i switch my box off and back on again the problem goes away but I have to do it nearly all the time.
I can only look for drams, comedy, and a couple of others, if i use Amazon prime video or Netflix there are loads of pre-canned categorisations which help me find good things to watch that are actually interesting to me. Also why does it not recognis...
Never had this problem before, but for some reason I can’t login to the Now TV app on my Roku box - username and password definitely correct. Error message is ‘sorry, we do not recognise your login details’. Got a few days left of my movie pass I wa...
Can I ask how many programmes in Entertainment pass, has subtitles for deaf/hard of hearing? When I last checked other day without signing up again, I saw there hardly any subtitles. I don't want to waste my money if I can not watch the programmes. A...
Hi, Are there any plans to add BBC Kids to the available apps? Between that and the Kids pass this would be a fantastic platform for kids to access. We have separate accounts for us and our daughter anyway.
We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku
Hi there, recently when watching one of the entertainment channels, it stops playing and goes back to the channel menu with a message more or less saying..."are you still there we've jumped in with this message because you've been on for 8 hours"Is t...
