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Activity in NOW Box

Can't connect to Internet

Hi, I have Nowtv broadband and Nowtv smart stick, my router is connected to my phone line via an extention, I have checked all cables and connections thoroughly and reset both router (nowtv hub2) and smart stick numerous times and still it won't conn...

Remote issues with changing network

Hi, I’ve got a new wifi broadband box (old one stopped working so can’t use that to fix now tv) and my now tv box obviously needs changing networks to work. However, my remote won’t work but it’s got the green flashing light and I can’t use the app o...

Hayu can’t buy it

I’ve been trying for 4 months to buy HAYU on now tv and it keeps telling me it isn’t available yet to buy? Why is this?

Resolved! Oops something went wrong our end

Hi, I have been trying to pair my now tv black box after resetting it (because now for some reason when I use it on another tv I have to go through set up again) to no avail. I have never had this problem before, having had my box a couple of yrs now...

Suddenly can't log in anymore

So 2 days ago my now tv boxes stopped working. I also found I could only log on to my account on my phone if I switched off my WiFi.7 hours over 2 days working with my broadband provider technicians and also a paid gadget rescue service. Factory rese...

OVP_00003 Error & Why have my devices disappeared?

I haven’t made any changes to my devices yet a few have disappeared - I now only have two devices set up. According to the error, I’ve apparently ‘reached my device limit and used my 3 device swap’....but I haven’t made any changes at all to my devic...

Free to Air Channels Freezing the Box

For the past couple of weeks now, everytime I attempt to watch my free to air channels, the box freezes, blackens out and restarts and says live tv is unavailable. The whole point of this service is so I am able to watch my free to air channels when ...

Free to Air Channels Freezing NowTv Black Box

This problem started two weeks ago, when all of a sudden when going on the free to air channels the screen would freeze? This would then reboot the NowTv black box and load up the home page. If you then went on to the free to air channel again, it wo...

No internet connection

I have 2 black boxes in 2 different rooms. One is working fine but the main living room box picks up the wireless signal but no internet connection, error 009.I’ve tried all suggestions including secret screens to no avail. Please help

Resolved! Error code

Activation plugin not downloaded;-4 What is this and is there a remedy tried off and on and re entering my details