Over paid broadband subscription
I cancelled my broadband over a month ago but a payment was Still taken, after the contract had expired; despite being told this would not happen! Please refund my money ASAP.
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Activity in Account and Billing - Broadband
Payment
I went on to check my now tv bill as I thought I had maybe missed a payment, upon checking it said that it was paid, however today I've woken up to discover the money has been taken out my account. I am rather confused! I'm not saying that money has ...
Pro-rata charges
I had a 12 month Fab Fibre contract expiring on 14th July 2020. I got an email with a new deal for Fab Fibre if I renew my contract for another 12 month.I called the call centre today to sign the new contract for the deal I got in the email, today is...
Resolved! Claiming back credit
I was a Now broadband until a few months ago when I switched. I'm showing a credit on my account, anyone know how I go about claiming it back?I can't find an option to contact customer services.
Price reduction for existing subscribers?
Hi, So I bought a new Monthly Sports Pass on Sunday to be well in time for the season restart and also included the Boost add on for 1080p. The guess what .... on Wednesday the price drops to £25/month for the next 3 months. And the double whammy of ...
Order placed due to error was cancelled after paying the delivery fee.
Hello, I Placed an order and paid the delivery fee after waiting for 2 weeks found that order wasn't being progressed so I called which was a wait time over an hour to be told by agent there was an error so order cannot be completed so I had to cance...
No response from NowTV complaint
Has anyone else had better luck at receiving a response from NowTV? I've exhausted almost all channels regarding compensation and a refund for non-working broadband. I've used NowTV's Live Chat several times but each time an agent has providing conf...
So who do you blame? Smooth transition
After several years with postoffice broadband and phone it was time for a change! Chose Now TV and the service, reception was better and generally I am very pleased. During my initial sign up I looked at post office cancellation literature and it sa...
Misleading renewal info - no Now Broadband customer service reps to call, chat or email
Hi. My NOW TV broadband contract is due to end on 03/05/20. I received an email saying the price was coming down from £43.99 a month to £35 a month on a rolling contract for Super Fibre. More info on that price drop: https://help.nowtv.com/gb/article...
Payment problems
My usual payment date for my broadband and calls is 24th/25th. I paid for my broadband on 24th March, when I have gone into my house bank account (I don’t check this as regularly), I have a payment coming out from the 9th April too, meaning I have pa...
