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Activity in Setup & Performance

Just Buffering

We have been watching Now successfully for the last year on our Amazon Fire Stick. Yesterday when we click on the Now icon. The screen half loads and it just buffers continuously. All other apps, Netflix, Prime and Disney work Ok, so its not an issue...

10 months with no phone line and counting....

Broadband works fine, phone line does not.The phone worked until the day I switched over from Talk Talk.Requested to keep my phone number but this was changed to a new number.You can dial in to the new number but cannot dial out.Multiple engineer vis...

JD3 by Advocate
  • 1086 Views
  • 6 replies
  • 3 thanks

Help!

I have put in for a home move TWICE now and both times for some reason the next day I get an email saying it has been cancelled, I spoke to NOWTV on the phone 4/5 times now who said it shouldn’t happen again but I got another email saying it’s being ...

Meggyyxo by Advocate
  • 745 Views
  • 4 replies
  • 0 thanks

Am I eligible for FTTP or not?

Hello,I am currently waiting for my Super Fibre Broadband to go live today. I am with Sky, so currently still active there until I switch over routers.I was able to order and set up and account for Super Fibre, thinking that is what they can offer me...

FTTP-WTF by Advocate
  • 4905 Views
  • 21 replies
  • 11 thanks

No landline phone for over 28 hours and no information!

OK, this is a big area problem it seems, but NO INFORMATION as to what has happened and when it's going to be fixed.  We have a vulnerable elderly relative reliant on landline based alarm system - which is not now working.  Also, there is no mobile s...

Davb by Advocate
  • 565 Views
  • 2 replies
  • 0 thanks

Can't find phone/master socket! Please help!

Hi, We've recently moved into a new home, yesterday I ordered Now broadband and our go live date is 02/05/23. Unfortunately on my order, it states that an engineer is not required. I'm a bit surprised by this as I am unable to locate a phone/master s...

KRaiP by Mentor
  • 5130 Views
  • 11 replies
  • 5 thanks

Broadband did not go live on activation date

My broadband was meant to go live yesterday but it is still showing in my account as waiting to go live. I work permanently from home and I'm having to hotspot from my personal phone and will run out of data soon. I'd like to know whether I should ph...

Eleanor by Advocate
  • 702 Views
  • 2 replies
  • 0 thanks

Resolved! My xbox xs

My nowtv broadband keep logging me out off my xbox xs game/ freeze  and when I test  my remote test it comes up with network type: wireless interference on your home network might get in the way of playing remotely  Everything else is OK has any got ...

Patrick by Advocate
  • 1294 Views
  • 3 replies
  • 2 thanks

My broadband isnt working

So my activation date is today up till midnight but on my "Track order Page" it says broadband and phone line "successfull" but my router isnt showing nothing for the internet being on.

Flynn by Advocate
  • 616 Views
  • 1 replies
  • 0 thanks
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