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Activity in Setup & Performance

Now Broadband not going live for two weeks

Hello all,I'm located in Marston, Oxford and recently purchased a NOW Hub 2 which was due to go live on 25th Aug. The engineer came and installed the cables, but he said there's some remaining issue and another visit should take place within the next...

tkt1999 by Advocate
  • 445 Views
  • 2 replies
  • 2 thanks

Resolved! Now TV HUB 2 very hot and drops all the time

We’ve had now TV broadband problems for the past 2 months now which the internet connection dropping from anywhere between 1 minute to hours at a time. 5 engineers have come out AND we’ve had a replacement router but it’s not solving the issue. Exter...

Resolved! Almost a month of waiting

My NOW broadband was meant to be activated on the 8th of August, but that never happened. They delivered all the equipment but I still couldn't get a connection even after the date.I spoke to NOW on the phone on August 15 and they told me a third par...

Gabone by Advocate
  • 1470 Views
  • 8 replies
  • 4 thanks

What is involved in a line installation visit?

Hi,I was about to place an order for NOW Broadband and got to a page asking me to pick a date for an engineer to visit to install a line. We already have a line that I had expected would be used so I'm a little concerned about what is going to be ins...

crispy by Newbie
  • 567 Views
  • 1 replies
  • 0 thanks

Resolved! No incoming phone calls

New installation today, switching from Virgin to NOW. Broadband OK.  Phone line can dial out, including intruder alarm alerts, but unable to dial in.  Phone just rings out when the number is dialled.  Is this a temporary glitch?

Broadband Service Down in Dundee

Broadband Service Down in DundeeI am writing to report a critical issue with my broadband connection in Dundee. Since June 18, 2023, my router's internet light has been blinking orange, and I have tried all troubleshooting steps to no avail. Payment ...

main786 by Advocate
  • 502 Views
  • 2 replies
  • 0 thanks

engineer did not attend

The openreach engineer didnt arrive until very late and the tenants in the flat were no longer present. it now has to be re-arranged.  Can the tenants do this when I am the account holder?

jhpatel by Advocate
  • 417 Views
  • 1 replies
  • 0 thanks
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