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Activity in Setup & Performance

Quiet phone line

Just signed up with NOW TV for phone and broadband and went live on Tuesday. The internet seems to be okay, enough for my needs anyway, but as where I live doesn't have a mobile phone signal the landline is vital. It's on and I can make and receive c...

No flashing amber light on Hub two ?

So my broadband was due to activate today...3rd of Nov...its 23:00 and my broadband hasnt been activated yet. So i went to the community post and found out that there should be flashing amber on internet after setting up.. but inonly have two solid g...

Master Phone Socket

Hi, Just looking for some help. Broadband went live today around 2pm. Was due an engineer visit from BT but received a text saying the appointment had been completed. Fair enough, maybe they just needed to flick a switch at the cabinet. Got to around...

Engineer missed the visit date

My engineer visit supposed to be on the 19th of Oct but no one showed up although I have been waiting all day. When I called them they said they are going to arrange another visit and they will either email me or by a call but neither of that happene...

Been waiting six weeks for NowTV Boardband.

So been waiting 6ish weeks for my broadband to go active, signed up 21/08/2020. Was expecting bb to be a fairly simple thing, figured a couple of days and no worries. Oh a two week wait for an OpenReach eng to sort things, bit annoying but there are ...

Now Broadband - engineer no show

Argh I took today off work as leave so I could be at my new home for the engineer to set up my broadband as required. 8am to 1pm slot booked weeks ago. He didn’t turn up at all! Looks like my flat used to be virgin media enabled. But I’ve chosen Now ...

Making certain old landline number ported across

Hi, Line is now activated for broadband which is great.  I think the problem was caused by BT/Openreach not closing down the BT installation cleanly. Final hurdle is to get our old landline number ported across.  Hopefully that will happen very soon!...

Broadband Set up

Hi,  I've had an engineer come to set up my broadband yesterday. He said he couldn't do it and i should await further instructions from now tv and I've been waiting. I need to know what the next steps are now on what to do.

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