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Activity in Setup & Performance

Moving home

I moved home on the 29th September 2023. I called NOWTV on the 12th September (well ahead of time!) to take my NOW Broadband with me. I had an appointment booked with an engineer for the 29th September. That was cancelled on that day as OpenReach had...

Ricardo by Mentor
  • 813 Views
  • 10 replies
  • 4 thanks

No full internet

Hi I had my broadband activated on 11/1/24. Everything went well setting it up. But then i noticed a message saying CONNECTED WITHOUT INTERNET, I can do some things but there is a lot I can't do, I have photo's showing how I set it up.

ABC1 by Advocate
  • 190 Views
  • 2 replies
  • 0 thanks

Broadband Delays

Hi all. I was advised that my broadband would go live by midnight yesterday (18th December) and this was confirmed by a Now TV adviser (and 18th December still shows on our order summary). Our Broadband didn't go live yesterday and when I spoke to th...

PeteM by Advocate
  • 564 Views
  • 6 replies
  • 2 thanks

Hub has not arrived

My go live date is today and my engineer has setup my phone line but I have not received a hub/router. What is going on?

rocb123 by Advocate
  • 184 Views
  • 2 replies
  • 0 thanks

Resolved! I AM TIRED OF WAITING FOR ACTIVATION

I am beginning to regret choosing Now Broadband, as it seems they don't know what they are doing. I kind of wonder how they got all the good reviews and likes from other users. it has now 3 days without no activation, no solution, and only telling me...

PADYTAI by Mentor
  • 990 Views
  • 5 replies
  • 2 thanks

Resolved! Account went live but no internet

I signed up and received my hub within good time. It stated on my order no engineer needed. My go live date was today. I got a call this morning from an open reach engineer saying they needed to access my property however I had not received any corre...

Beegee by Advocate
  • 2965 Views
  • 18 replies
  • 6 thanks

Resolved! Now Broadband order delay. Almost a month of wait time

I have registered for the Broadband setup since 7th October, 2023. I keep getting a message that there is a delay with my Now Broadband order delay and no definite date of setup coming up.This means that it's already almost a month that I have to wai...

Iwotic by Newbie
  • 960 Views
  • 3 replies
  • 4 thanks

Delayed activation

The activation date for my broadband was 8th Sep, but it didn't go live on that day. I phoned the customer service on the next day, and I was told there was a delay and they would contact the openreach to fix the issue. Today (3 days after the activa...

QyWu by Mentor
  • 650 Views
  • 3 replies
  • 3 thanks

Consistent Broadband Issues

Bit of a long and storied history with this one. I joined in March, this year, in my new house. The internet is significantly less good down a Cul Dec Sac than on the Main Road.In August, we moved in properly and we noticed that the line struggled, a...

BKole by Advocate
  • 391 Views
  • 2 replies
  • 0 thanks
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