Topics with Label: Line Activation

Resolved! Connecting broadband to new TV

I am trying to connect my NOW broadband to a new Hisense TV. I put my password in but it is coming up as incorrect. I have checked and it is the right password.

New connection lead time and setup time required?

Hi, we will be in our property in 2 weeks time, and would like to get broadband activated and think we may need an engineer visit. When is the best time to purchase this? Obviously we'd like to be there when the router arrives and the engineer need...

Engineer visit

Had a engineer visit finally after waiting 15days for them to tell me he cant do the work as theres no phone line. Explained this on the phone when I placed the order. So why couldnt he of just fitted it that day. Roughly how much longer will I have...

Active Line Take Over

My Sky Broadband service is due to expire on 1st March. According to the NOW tv website the earliest date they can offer is 3rd March. As Sky & NOW use the same lines can NOW tv do an active line takeover so my service is not disrupted?

Terrible Service

I've been a Virgin Media customer for over 20 years & took a gamble with Now Broadband, which didn't pay off. My installation was due on 11.02.22 but the engineer wasn't prepared to climb a pole to reconnect my B.T line. I couldn't find out a date, n...

Engineer visit didn’t happen

Hi an open reach engineer came to fit a socket and phone line to my house on Friday. The engineer fitted the phone socket then said he needed different ladders to fit the line to the telegraph pole. He said he would go and do another job then come ba...

Broadband go-live completed yesterday (19th) but no phone service/dial tone

Hi I had fibre broadband go live yesterday and it's working fine - however my phone line no longer works.I had opted to keep my old number during the order process. When i pick up the phone there is dial tone, and when I ring my landline number from ...

MasterSocket

Hi I have just ordered a new broadband line but my master socket needs reconfiguring, i didnt realise nowtv were masters at avoiding contact. how can i contact these useless people to let them my socket needs reconnecting, i might just cancel and go ...

Engineer sets up line - no router

A bright and cheerful engineer set up my service this morning on time, pleasant and polite. However, I haven't received a NOW router and can't use the service. I don't know what will take place - how can I check with NOW that a router is going to be ...

Activation

Our activation day was yesterday, it says that the Internet can go live up to midnight. However, it still hasn't gone live. And now it is saying our activation date has moved to the 19th? How come this is the case?

Community

Activity in Setup & Performance