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Activity in Setup & Performance

Resolved! Activation day and Internet

Hi, it's activation day for me today. I've plugged everything in right (I think) but the Internet light isn't on yet. How long did it take for yours to come on? Is there something I havnt done?I'm absolutely rubbish at this stuff so any help would be...

Broadband switching

Hi all, just,signed on the NOW broadband. Had a read through all the blurb but can't find the info I'm looking for. Do I have to notify my old provider that I'm off to greener pastures or is it all taken care of by the NOW mothership? Thanks

Connected without internet!

It's 24 hours after activation date and our router is still saying 'connected without internet'Everything appears to be plugged in and connected correctly but still no joy. Any ideas on what could be wrong? Customer service so unhelpful. Beyond frust...

FayeG by Advocate
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Do I need a phone line?

I've arranged for now tv to supply my new address but my current provider advised that there's no phone line at the new address.  I've checked this with by BT who advised there's no active phone line there so I'm unsure why Now TV told me that they c...

Phone number

I am unable to find my phone number - I have checked all my welcome messages and it isn’t in any of these? 

Cabinet Capacity

I have been told by NOW that we can't have fibre broadband because there is no cabinet capacity. However when I talk to openreach about the response from NOW I get a different picture. Open Reach say there IS capacity.   Just wondering what the expla...

Still no internet after engineer visit

A engineer visited and installed nowtv hub at my property, and confirming that the broadband would work before the midnight. However, when I wake up this morning and test the line, nothing happens. The internet still cannot be accessed. The broadband...

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