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Activity in Setup & Performance

Broadband set

Hello! I've subscribed for NOW for an apartment that I will move into only on February 1. I've received an email from NOW that says that my broadband and phone will go live on 03/02/2023. It also says that an engineer's visit is not needed and I don'...

Set up

I have set up an account for broadband, have had confirmation emails and my date that the broadband will go live (12/01/23), yet I still haven’t received any broadband box or heard from an engineer. I’ve attempted to track my parcel but there is noth...

moving home

I moved last week and I wanted to take NOW with me.Cut a long story short, my new neighbours were contacted by BT which asked them if they were about to change provider.I'm switching from TALK TALK, I should have received a call, not my neighbours. W...

NOW TV BOX NOT DELIVERED

I cannot reach anyone to let them know that my NOW TV box hasn’t been delivered, so I am unable to use my internet that I am currently paying for.

Chloe95 by Advocate
  • 498 Views
  • 2 replies
  • 1 thanks

Resolved! thinking of using NOW broadband

I am considering NOW broadband however I am unsure due to a number of factors,How good is the Router provided, stability signal etc.. I currently live in a 1 beroom flat more importantly Is it easy to resolve issues should a technical problem occur?W...

APP SHOWING AN EXCEPTION

Hello Nowtv,I am getting this message when I open the app to stream, what is this message that is preventing me from viewing any films Thank YouNOW TV Player.exe caused an Unknown [0xC0000409] Exception at location 7627EDDB in module ucrtbase.dll.Reg...

Del1 by Advocate
  • 993 Views
  • 5 replies
  • 1 thanks

Internet down 48 hours again

No obvious reasons but constantly having issues with our Internet going down for days at a time. Usually two green lights but no internet. Done the usual checks (on and off again etc). Should not have to pay for days with no Internet. We have had som...

David2 by Advocate
  • 666 Views
  • 3 replies
  • 1 thanks

Issue in speed and how to track reported issues

Hi,I have been using for more than a year and I have not had major issues.But from last week the internet speed has become very slow and it comes around 3 Mbps normally it comes around 12 Mbps.I have restarted the router number of times and I called ...

Sriram by Advocate
  • 496 Views
  • 2 replies
  • 1 thanks

Router never arrives

My new router fails to be delivered constantly , I have no way of re ordering it or finding out why its not arriving   my Internet is slow and doesn't reach to the next room without breaking signal,  I've been paying for sure fiber for ages but yet s...

Jack by Advocate
  • 485 Views
  • 2 replies
  • 2 thanks
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