Hi,Our broadband was supposed to be installed on the 6th of October. No one tuned up.Now have continued to blame Openreach which I, perhaps a bit naively, believed. I've perhaps 15 updates telling me to wait for more updates.I have been in touch with...
Hi guys, engineer visit was scheduled for Today. Was at home all day, he/she did not turned up but it says on my account that visit was 'successfull' and "The engineer got your broadband and phone hooked up."Still 2 lights on and no wifi. Line goes l...
I've just joined NOW and got my router, and my srart date has passed so all good to go. Router working. My HP laptop "sees" the router but is asking for Network Security Code. The router has on the back a password and a PIN but neither of these works...
I had my broadband installation on 2/12/22 in the afternoon at 3pm.I only got internet connection at 10pm. The router setting is connected correctly and had all 3 green lights all the time.However, the internet only connected between 10pm until 10 am...
Hi we've got a go live date of today for our broadband service but have no connection yet. What should we expect as we've had no communication and can't get a number to contact. Was your date reliable and did broadband just go live on the promised da...
Hi All,Yesterday, an engineer arrived to reconnect my phone line both at home and at the exchange as we're moving from Virgin to Now / Sky broadband. Having completed his works inside my house he trotted off to the cabinet and 30-mins later told me h...
I have just received my new Now router and will be going live next week.My problem is that my old Post Office router has 4 LAN ports and I use them all, however the new Now router only has 2 LAN ports.Does Now supply a 4 port router or can I continue...
I have received modem/hub. On requested day I have plugged in and followed instructions. Broadband is working but no phone. It is not a TV package just "Brilliant" (ha,ha) landline and broadband. My account is set up but when I look at installation i...
HiTook a day off. Totally wasted as engineer was a no show..... Engineer due between 8am-1pm.I have a BT open reach socket in the new rental I just moved to. Am I OK just to plug the hub in as today is activation day. Do I really need an engineer? Th...
Can anyone advise why now Internet is so slow I have 1 device connected and I'm getting 1.4mbps download and only 98.7 kbps.Since joining now my Internet has been absolutely horrific.
