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Activity in Setup & Performance

Broadband drops when it rains

I've had Now Broadband for a few months with acceptable performance. I have noticed however I get frequent service interruptions when it rains. This is enough to drop the Internet connection. I never had these issues at the property when I was suppli...

Below minimum speed

My broadband speed is only 24mbSigned up to average 63mbI should be getting 56mb minimum.Had an openreach  engineer that was on the street to check the line. Line is fine . Said it's being limited by the provider . and maximum I would get is 40mbWhy ...

Contact - is it possible to talk to a human?

Hi,I have been a Now customer for about 3 weeks, Broadband and Phone only. During this time my link has been randomly dropping on a fairly regular basis. It does this at random times, but always in batches of 4 or 5 up/downs?!The throughput also seem...

Broadband hasn’t gone live for nearly 2 months

My Broadband was supposed to go live on the 13th of September. I was told that I don’t need an engineer to set up my broadband however as I came home that day I had a slip that said I missed an appointment. This was a mistake from now tv as they neve...

No internet light flashing

This morning my internet went off. I was using my internet but in a moment the internet light stop flashing. I tried to contact them and I had a voicemail where they say that I must upload a photo. And when they supposed to solve the problem? I want ...

Bn3 1nd

No one coming to setup my broadband The biggest mistake I dealt with this company for two weeks and no one came I didn't go to work because of you wait someone to setup my broadband 0/10

Unacceptable Service

Having ordered an internet package on the 21st of August from NowTV, we were supposed to have internet access from the 6th of September in our house. However, NowTV have been claiming there is a fault on the line, despite having had three Openreach e...

broadband down for 10 days so far, no compensation

my broadband crashed last Tuesday (8 days ago).  I was told different lengths of time that it would be looked at when I called (no-one contacted me) and I have now been told by some manager that it will be 10 days before an engineer even looks at it....

Katelhh by Advocate
  • 715 Views
  • 2 replies
  • 2 thanks

Broadband activation date

Hi, my broadband was meant to go live today (19/09/2022). I received Smart Hub 2 on 16/09/2022. My engineer visit was rescheduled to 26/09/2022 (which is a pain because I work from home), but they didn't say whether my going live date was changed. Do...

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