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Activity in Setup & Performance

10 months with no phone line and counting....

Broadband works fine, phone line does not.The phone worked until the day I switched over from Talk Talk.Requested to keep my phone number but this was changed to a new number.You can dial in to the new number but cannot dial out.Multiple engineer vis...

JD3 by Advocate
  • 1086 Views
  • 6 replies
  • 3 thanks

Junction Box

I have signed up to NOW TV and arranged for them to come set it up but as I have a refurbished property there is no junction box. I can not find a number to contact Now TV to inform them and know the next steps. Can anyone help? 

SLR by Newbie
  • 400 Views
  • 1 replies
  • 0 thanks

Resolved! Router dropping internet connection when answering phone

In summary; every time I answer my landline phone, I can hear crackles on the line and the router drop internet connection immediately. This happens during both in-coming and out-going calls. The router is otherwise stable.I had this issue before and...

Wahid by Mentor
  • 1536 Views
  • 6 replies
  • 2 thanks

Line Not Working

My mother in laws broadband and line are not working.  The Check facility is saying everything is working OK.  It is not allowing calls in or out, have used master socket for V5 and still nothing. Need an engineer but how do you book when it is sayin...

Jon1974 by Advocate
  • 488 Views
  • 2 replies
  • 0 thanks

Resolved! NOW TV Landline not working

Now TV landline not working at my vulnerable elderly mother's, cannot call her, live 100 miles away, when I test it here it says landline connection is fine but when call the number it says calling temporarily unavailable. Have searched and cannot fi...

SianD by Advocate
  • 1343 Views
  • 3 replies
  • 3 thanks

Resolved! No internet connection

I was watchin Netflix yesterday Mornin then the internet jst stopped workin my router had 2 green lights and the internet light was orange I rang Nowtv customer service and explain what happened they told me to do the usual checks a said done 4 times...

No broadband in broadstairs

Tho my neighbour three doors down who also has NOW isn’t having a problem. It’s been out since at least 5 am. Message just says “engineers working on it”. What the heck is the issue that would take out just some houses on the same street?!

Bull by Newbie
  • 543 Views
  • 3 replies
  • 1 thanks

Can't find phone/master socket! Please help!

Hi, We've recently moved into a new home, yesterday I ordered Now broadband and our go live date is 02/05/23. Unfortunately on my order, it states that an engineer is not required. I'm a bit surprised by this as I am unable to locate a phone/master s...

KRaiP by Mentor
  • 5142 Views
  • 11 replies
  • 5 thanks

Broadband

Will the engineer give me a call before coming to set my broadband up? And should I plug in my Wi-Fi ready for the engineer because I’ve already got a openreach master socket?

rowan by Advocate
  • 596 Views
  • 2 replies
  • 1 thanks
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