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Activity in Setup & Performance

Resolved! Openreach port exists- will drilling be needed?

HI, I just signed up for NOW TV broadband, switching from Virgin, and there's a note that the engineer might have to drill a hole on the wall.  I noticed, however, that there is an existing Openreach Master socket with single socket, so will the dril...

Re book an engineer

I need to re book my engineer slot as I won’t be available for the date I initially requested, I received a text to confirm the appointment and asked to get a new appointment. Have been on the phone over 15 minutes with no reply

Considering Now TV Broadband

Hi All, I am considering getting into a now tv broadband contact after being treated poorly after being with virgin media for over 20 years, do any of you have it and would you say it is worth the jump I know its only copper to the house and fiber to...

Broadband not live after 4 days

Hi, Our broadband was due to go live on the 5th of April, it’s now the 8th and it’s still not live. Been in contact with Now TV and Openreach and both are just pointing fingers at one another. I’ve now been updated that there is a problem with our ph...

Outside cable broken

My neighbour damaged our outside broadband connection and need it fixed asap.Can someone please provide me with a phone number so I can call and arrange a technician to fix the issue?

Very slow upload speed

Upload connection is very slow, just 0.2 Mbps.Normal speed was usually good (up to 9 Mbps). Download not affected (still 36-40), but netflix and now TV timeout due to the slow upload speed.I suspect the issue is with the line.How can I request line r...

Internet continually going off for hours

I’ve been with Now TV for 8 months - mysteriously 3 months ago my internet light on my hub 2 started going off, and it’s got worse and worse where now it’s off for most of the day, and every evening for most of the evening. its driving me nuts - we’v...

Connect to internet

I recently got my box but cancelled my engineer visit. It won't let me book another visit. I called now last Thursday and the guy told me I didn't need to they where trying to "steal" my signal from BT ...but after the call I realised how could they ...