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Activity in Setup & Performance

repeat installation?

I had my line installed a few weeks ago into my new house, and tried to set it up a couple of weeks later with the router, however I've never managed to have it function. I have been having significant building work being done, so I'm concerned the l...

Still no internet - bt openreach

Hi all, Please could I get some advice, I don’t know where else to go. I have never had any issues like this before with a company. I live in a remote house and pre lockdown I had a 4g router which I used to do my internet for basic stuff like YouTub...

How to schedule an engineer visit

I have started renting a new property with my girlfriend, we were due to have an engineer show up on Monday the 27th but one could not get here due to the engineer getting ill. I then received a text to reschedule for the Wednesday the 1st of Decembe...

Change Modem Position

Hi, Is is possible to get an engineer from NowTV to change the position where to Modem is. The WiFi / Modem hub is in my bedroom under the window.  Firstly, it means poor signal through most of the apartment, secondly it means my head is right next t...

Type of connection

Could you let me know if the connection for the brilliant broadband package is fibre to the cabinet or fibre to the premises? Asking because we can’t have fibre to the premises installed at our apartment.

Leaving

I’ve moved house and set up to take now tv broadband with me but my first installation date got cancelled to the week after then after this when the engineer came he said should take about half hour to work, lied as when I rang the day after because ...

embarrassing internet speed

Have a 15.8 Mbps download speed  BUT a 0.72 Mbps upload speed.  Something isn't quite right here -  I have optimized my network (installed TP deco link - done speed tests with and without the mesh network), restarted it, but after trawling through ot...

Suggesting some ways to inprove streaming

Data settings  Alternatively, you can adjust your data settings manually to resolve your issues. Doing so will also improve your streaming experience. Here is how you can do this method:Steps1. Press the Home button on your TV remote control five tim...

telephone lin

Hi all My line is due to go live on 1st November and I've received my kit today. I have the £20 broadband package. From looking at the box I can see the package has an master microfilter, which has a phone socket. Do i need a phone to set up the broa...

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