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Activity in Offers & Vouchers

6 Month Pass Code Already Used - How to check?

Hi I have e-mailed customer accounts team on Friday and still had no response. I have purchased a 6 month code that I tried to use last week and I got the error message saying looks like code already used. I have not previously used the code. Does an...

I've been unable to use a voucher for over a week

Each time I've tried to redeem a voucher I'm told they're having trouble and to try again in a moment. This has been the same message for over a week. The voucher is valid until May and the message which pops up indicates that they are having issues ...

Entertainment code not working and cancellation

I have a code that should work and When I went to cancel other day so I dont get charged monthly fee I got offered X amount per month for few months. Unfortunately I couldn't complete and accept the offer for some unknown reason. Today I tried my cod...

Is it possible to Transfer an unused Pass?

Hi there, I purchased another two new boxes to replace older models. These came with free entertainment month passes. Now obviously with a monthly paid account, the passes are of little use to me. This in mind with the current lockdown I thought to p...

Now tv movies scratch card

When I removed the sticker to unveil the letters it removed some of the letters. I cannot read all of the letters now and have tried entering the code a number of times and it does not work. Does anyone know what to do because live chat is not availa...

Account will not accept new voucher

Hi i foolishly brought a cheap voucher from eBay which was supposed to run for a month but lasted one night only.  I have now got a 2 month voucher from a shop and now I find it will not accept the code. Please help I have no idea what to do

Cinema pass codes not working

Hi, a friend gifted me three months sky cinema codes, sent via text a week ago. I have tried to apply them to my account but it says "sorry this offer has now ended and you missed out this time". I didn't think they would expire so fast? Please tell ...

Resolved! Entertainment Pass Will Not Register

I was bought an entertainment pass as a gift. I have a code which it says expires on 30 March so the system will not accept it as I'm currently on an offer which doesn't expire until the summer. When this has happened in the past, I've used LiveChat ...

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