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Activity in Account & Billing

Charged twice

My broadband charge comes out of my account on the 18th of each month. I’ve just been charged a second time, another £18 on the 20th. I want this money refunded ASAP 

Payment isn't due till the 19th !?

I've been charged for the 19th of August hasn't even been a month till 19th September and now my services are suspended and can't get in touch with customer service I only get the nowbot 臘

Double billing

Hi I've just checked my bank and you've taken £50 out for broadband... It should only be £25. I've looked into my account and I'm all upto date so there is no reason for this. Please put the money back into my account ASAP 

Resolved! Updated prices on prepaid 12 month stack

In November last year I paid a one off sum for 12 months of the movie and entertainment packs. I've now received and email to say the monthly price for the entertainment pack is increasing in October and I'll be charged the new price from then.  This...

Cannot Cancel Passes

I Have Been Getting Charged Constantly By NowTV Twice A Month Since I've Had It & When I Go To Bills & Payments, Or Passes It Doesn't Show Any Payment Details On My Account.  

Subscription keeps auto-renewing

Hello. No matter howmany times I cancel my entertainment pass it just keeps renewing.   Is there a way to remove all my credit card details from Sky/NowTV as I don't want you to auto-bill.  I just checked today and it was renewed for two extra months...

Subscriptions

Hi, I have my monthly subscription with Now TV but wish to buy a 5 month entertainment package at a discount price elsewhere. Has anyone else done this and applied it to their account, if so did your monthly subscriptions cease until the new voucher ...

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