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Activity in Account & Billing

I need a refund

Hello, since it seems impossible to get in touch with Now TV is having to write this here, i keep getting a monthly direct debit taken out of my account each month for £33! And I don’t know how to cancel it, I signed up for a free 7 day free trail an...

No response to raised cases

Not sure if anyone else has an issue, however I raised a case, and never saw the messages.. I had emails that stated I had messages, however, no links in the email, and when I logged into my account, nothing in the message centre, then I received an ...

Unauthorised Payments

I have been charged twice for 4 months for my Sky Cinema pass and because of the lack of telephone assistance I have used the Chat option and spent many hours trying to sort the problem without success.I Have been credited each time but spent far too...

Payments

Looking for help, my billing and payments page plus my bank statements show I have made the payment for broadband and calls every month yet, when I logged in a few days ago it said I had a payment overdue. I paid the payment thinking it was this mont...

Over charged

Hi,I used a now tv unidays sports monthly pass a couple of months ago. When  I go on to my bills and invoices the discount is shown but then extra charges are added on to. In the invoice it shows 2 lots of student discount prices in the same month.

Over charged

Hi I've have been charged three times for sky sports day pass in one day?I went to purchase the £9.99 day pass then selected checkout and the page said 'error' I clicked check out 3 times then had a look at My acc and 3 payments for £9.99 are pending...

Account

I’ve got a sky sports mobile pass but for some reason I’m being charged £8.99 twice a month for passes that I don’t own, if anyone has any tips about trying to cancel these that would be helpful. 

cancelled broadband but still charged

i cancelled broadband but still charged,12 months contract was up. contacted and told them i was cancelling. got a message back aswell saying they were canceling my broadband as movin to another provider, but was charged 32 pound !!!, not happy as i ...

Billing

I have no passes to show on my account, but ive just noticed ive been paying £7.99-8.99 a month from july from “NOWTV.COM/BILLINGHELP” i won a month or 3 from the McDonald’s monopoly last year and wrongfully assumed that it would be cancelled and now...

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