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Activity in Account & Billing

Hacking

Really disappointed with now tv! Someone has hacked into my account and bought a sky sports pass for £33.99 a month! Just received an email and they have been watching films through my now tv! I can’t get through to anyone to get the money back and t...

Too many Payments

I need to contact someone at NowTV. How do you do this when ‘live chat’ is off?I have NowTV on a smart tv. We have an entertainment pass - working perfectly (next payment date 6th April)On Monday 30th March I added a Cinema pass - but when I checked ...

Charges for another account

I only use one account which but when I bought a now tv stick for tv I made another to use the free passes since I used up my screen limit on main account. I cancelled the second account passes soon after I cancelled so I wasn’t charged (why would I ...

Incorrect Billing

Hi,  I've just checked my account and I've been charged twice for one of my passes.   How do I get through to NowTV to get this refunded?  Carrie

Charged after cancellation

I was told my payment failed and the pass is no longer available, this was because I had insufficient funds. I then had money in my account and got instantly charged without knowing. I was under the impression it had been canceled and I was no longer...

Being charged twice

Hello, I'm being charged twice a month at different rates and I've triple checked but I only have the one pass so I'm unsure why I'm being charged 11.99 and 7.99 Can anyone help?

Unexpected charges

Iv been charge ten pence for no reason on my bank account. Iv paid for cinema pass using a special code with a reduced price. Then ten pence afterwards. I'm baffled. Thankyou

Trying not to be cynical.....

I cancelled my passes and (I thought subscription) before Christmas. Turns out they’ve been billing me monthly ever since. And the further I’ve looked into it, they’ve been billing me for two accounts for over a year. I’ve tried to cancel in so many ...

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