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Activity in Account & Billing

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Unable to cancel Passes

The website is partially down and I am unable to cancel the passes. There will be a payment taken tomorrow and I am not able to cancel the account.I need support.

Pass purchases

Hi everyone So my account has had sky movies pass and entertainment passes bought today (one when no one who uses the account was even awake) With the live chat being down im really stuck for help here, does anyone know if i can find out whos logged ...

Resolved! Cancelling Pass

My passes are due to expire on the 01/05/2020 which is when the new payment is due. If I cancel these now will I still be able to watch until 30/04/2020 or do I cancel on the 30/04/2020?

Don’t see option to cancel movie pass.

To whom this may concern, I would like to cancel my Now TV movies pass as I no longer have a need for it. Unfortunately, there is no option given to me to cancel the pass, nor does it actually show up. Though it does show in my billing that I have be...

Cancelling my passes

Im trying to cancel my membership/passes but i keep getting We're having trouble displaying your PassesPlease wait a moment and try again. and I cant cancel, can anyone help me?

Hacking

Really disappointed with now tv! Someone has hacked into my account and bought a sky sports pass for £33.99 a month! Just received an email and they have been watching films through my now tv! I can’t get through to anyone to get the money back and t...

Unfair charge for Sports package

Logged a complaint about a charge on my account after £5.99 was taken after a sky sports trial end but no sports have been on. Heard nothing back I'm guessing due to Covid19 but when will anyone respond back?

Student Sports Pass - COVID-19

Hi.I have the 12 month sky sports pass for £19.99 a month as a student; but obviously for the foreseeable future there is no sport on to watch. Can i freeze the contract for the time being until sport restarts as I’m currently paying £20/month to get...

Charges for another account

I only use one account which but when I bought a now tv stick for tv I made another to use the free passes since I used up my screen limit on main account. I cancelled the second account passes soon after I cancelled so I wasn’t charged (why would I ...

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