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Activity in Account & Billing

Passes

I use my now TV box for kids pass and movies pass. My daughter’s just gone and bought an entertainment pass & a boost pass by pressing random buttons on the remote. She’s 18 months old, will I be able to get a refund or something? I didn’t realise wh...

Wrongly charged

Iv cancelled my now tv pass, iv set up a password to not buy the passes and finally I have changed my debit card. Now tv are still managing to take money from my account even though I have cancelled. Iv been on the website and its absolutely useless ...

cancel account

Hi,How do I cancel my account and stop NOW TV taking payments? There is virtually no chance of getting through by phone or live chat any more. I have e-mailed a couple of times but have had no reply. what now? 

please help me guys

Hi, I've been paying for my ex girlfreinds now tv for 6 months and i need to cancel it Via card as i dont have Acsess to the account... Nor can i contact her as i'm in trouble with the police reguarding her i'm on bail so if i contact her i breech ba...

Refund

SpoilerHi.I cancelled my broadband in May and my bill came through in May showing refund for £15 as I had paid for the whole month. However this has not actually come through to my bank? Hi.I cancelled my broadband in May and my bill came through in ...

Refund for unused pass

I bought a Sports pass thinking I was getting the offer that only charged £20 a month for 3 months. Instead I’ve been billed for the usual price of £33.99. I’ve cancelled the pass without using it. Will I get a refund? If not, is the pass still valid...

Sky Sports Season Ticket has disappeared

Hi I purchased a NOW TV Sky Sports Season ticket in August 2019 for £199.  All was fine till I moved address in February 2020.  I didn't have internet for a while when I moved in and then when I did have that sorted, COVID-19 happened so there hasn't...

Housemate cancelled contract, need help!

Hi, our housemate is moving out and he set up the contract. We have been told today that we will have no internet from Friday. Can we get the contact switched or a new one before Friday? Currently working from home so this really sucks.

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