@Anonymous User I don't have youview but is it possible to uninstall NOWTV and reinstall it?
Also make sure you put the correct details in.
If these don't work, live chat will help
Scroll to the bottom for the blue contact us button, on the next page click live chat.
I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂