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Anonymous User
Not applicable

Error code 46 (10020)

Need help please keep getting error code (46) (10020) saying oops your now TVs account 

isn't set up correctly and won't let me sign in

yet I can sign in on my phone. Keeps taking me to a page 

on my phone to give my card details yet they have them as they take payment from my bank each month. Please help thank you x

12 REPLIES 12
Anonymous User
Not applicable

@Anonymous User wrote:

I can't log in on my TV, even though I'm entering details correctly.

 

It gives me the error code above. Any ideas?


Hi @Anonymous User

 

Are you able to log into any other devices and online?

 

Could you also let us know the make and year of your TV and check that all the software is updated

 

Thanks

Aaron

Anonymous User
Not applicable

I just tried logging in on my iPad, and it wouldn't let me.

 

It said it's an incomplete account, and I have to log in on the PC or Mac to accept the terms and conditions. I don't see where I can do this – any ideas?

Anonymous User
Not applicable

So frustrating. I set up my account on line like others get the same error code when I try and sing on the ap on my tv

 

any help welcome