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Anonymous User
Not applicable

Cannot view Now TV Entertainment on YouView? (Humax DTR-T2000)

Hi,

 

I just signed up to Now TV Entertainment and have a YouView DTR-T2000.

 

However, the On Demand App only offers Movies (much like the Sky Store app alongside it) - but not the contents of the Entertainment package.

 

I've left it for a day to see if it's an account clearance thing - but no joy.

 

I understand streaming of live channels doesn't work, but what about the 250 box sets I've signed up for?

 

What is going on?

1 ACCEPTED SOLUTION
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.

 

Unfortunately YouView only supports the on-demand movies on Movies Pass, you can't watch the Entertainment or Sports pass on it.

 

Have a look at the following list of supported devices as you might have something else in your house that you can use instead, eg games console, Chromecast or Apple TV.

 

http://help.nowtv.com/article/Supported-devices

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141 REPLIES 141
Anonymous User
Not applicable

Hi @Anonymous User

 

Have a word with Live Chat it's often something behind the scenes that needs fixing.  Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.

 

Hope this helps

4268
Legend 5
Legend 5
@Anonymous User @Anonymous User even if the password is correct Entertainment does not work on Youview.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

@4268  lol so it doesn't!!

Anonymous User
Not applicable

I can watch movies but not entertainment y is this
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.

 

Unfortunately only the movie pass can be watched on YouView boxes , not entertainment or sports.

Have a look at the following list of supported devices as you might find you already have something that you can watch entertainment on. If not, a NOW TV box is probably your cheapest option.

http://help.nowtv.com/article/Supported-devices

If you do have another compatible device such as a games console, Roku, Chromecast etc that you want to set up, you can find more details here

http://help.nowtv.com/article/How-to-Get-NOW-TV-on-your-device

schnapps
Legend 5
Legend 5

@Anonymous User

 

Unfortunately due to YouView rights restrictions you won't be able to use a nowtv entertainment pass on a YouView box.

 

With the nowtv app on the YouView platform you will only be allowed on Demand movies only.

 

See guide linked below regarding nowtv supported devices.

 

http://help.nowtv.com/article/Supported-devices

Anonymous User
Not applicable
Well that wasn't clear before signing up! I already pay for sky movies with my current subscription with bt but now tv with entertainment and movies made it worth the move but not when I can't use it on my smart tv or youview box. Waste of time. I'll be cancelling my subscription. Maybe clearer details on this should be up in big for people to see before hand 😞 gutted
Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for your post.

 

It does mention within our terms and conditions that "some content is unavailible on some devices", it then takes you to a page where it explains about Youview, That can be found here.

 

Thanks

Andy

Anonymous User
Not applicable
I've just signed up for entertainment pass and read all this I now need to cancel as I'm using BT vision youview box!
Andy
Legend 5
Legend 5

@Anonymous User

 

You can cancel your pass by going to your My Account > My Passes page http://account.nowtv.com/passes

You should see a list of any active passes you have on your account, with a cancel button next to them. Just click cancel and follow the steps all the way to the end.

If you have more than one type of pass you need to cancel each separately.

As for a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you as a courtesy. To get there go to the following help page and click the Start Live Chat button.

http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV