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Anonymous User
Not applicable

‎09-05-2017 10:02

Can my device be reset?

Just got a now tv box and only use 1 other device but can't add anymore this month
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2 REPLIES 2
Andy
Legend 5
Legend 5

‎09-05-2017 10:26

@Anonymous User

 

Welcome to the forum. Sounds like you've reached your device limit. If you've watched on four different devices in the past then the device limit rules kick in, where you can now only add one new device a month, even if you delete several.

Have a word with Live Chat, explain what's happened and see if they can sort something out for you as a courtesy.

To reach live chat go to the following help page
https://help.nowtv.com/contact-us/managing-my-devices

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SeeMoreDigital
Legend 5
Legend 5

‎09-05-2017 18:40

@Anonymous User wrote:
Just got a now tv box and only use 1 other device but can't add anymore this month

Hi @Anonymous User,

 

Can you please confirm the exact type of NOW TV branded box you have?

 

Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -

white.png

 

Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -

black.jpg

 

Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -

product-img-smartbox_v4

 

 

Cheers

 
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