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Anonymous User
Not applicable
‎06-12-2015 19:10

Able to log in on my PC but not in YouView.

Having just paid for a month pass, we are able to log in on our PC but not in YouView. The log in credentials are correct and we have reset our password 2 or 3 times. 

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3 Replies
Anonymous User
Not applicable
‎09-12-2015 16:13

Hi @Anonymous User

 

Thanks for your post and sorry about the delayed reply.

 

Can you tell me what is the exact error you receive? Does it include any error codes?

 

Birgit

NOW TV Team

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Anonymous User
Not applicable
‎09-12-2015 17:17

In response to Anonymous User
Hi

The message simply reads "Oops! Your sign in details are incorrect. Please try again."

This message on my appears on TV - I can log in on my PC and mobile without any problem.
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Karl-F
Community Manager
Community Manager
‎13-12-2015 10:38

In response to Anonymous User

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV. 

 

We're sorry for the inconvenience this has caused. 

 

Can you please let us know if you have an error number next to the message? 

 

Can you please try restarting the app? 

 

Thanks, 

 

Karl

NOW TV Team

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