06-12-2015 19:10
Having just paid for a month pass, we are able to log in on our PC but not in YouView. The log in credentials are correct and we have reset our password 2 or 3 times.
09-12-2015 16:13
Hi @Anonymous User
Thanks for your post and sorry about the delayed reply.
Can you tell me what is the exact error you receive? Does it include any error codes?
Birgit
NOW TV Team
09-12-2015 17:17
13-12-2015 10:38
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
We're sorry for the inconvenience this has caused.
Can you please let us know if you have an error number next to the message?
Can you please try restarting the app?
Thanks,
Karl
NOW TV Team