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Anonymous User
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Xbox1 error code: player error

Hi,

 

please help can access the app scroll menus but nothing plays just shows the above error message. Internet is fine and reset, app is up to date, reset Xbox, uninstalled, reinstalled app.... constantly experiencing it since app update. 

 

any ideas?

9 REPLIES 9
Anonymous User
Not applicable

Thanks so much
Anonymous User
Not applicable

I have recently purchased an Xbox one and I got now tv as part of the package but when I pick a film it doesn't load comes up saying error playér can you help
Anonymous User
Not applicable
I have done all that still not working
schnapps
Legend 5
Legend 5

@Anonymous User

 

Unfortunately, i can't help any further with your problem, due to that i don't own or use the nowtv service via an xbox device.

 

Hopefully, somebody on here who has encountered your problem will come to your rescue.

 

Should you get no success from the forum community, you could try nowtv live chat on the link page below.

 

Good Luck.

 

https://help.nowtv.com/contact-us/oops-something-went-wrong-xbox

 

 

SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

There seems to be quite a few posts about this particular issue within this topic: https://community.nowtv.com/t5/Xbox-One/Something-s-not-right-Xbox-ONE/td-p/354085

 

 

Cheers

Anonymous User
Not applicable
That's error code player_error
Anonymous User
Not applicable
Hi it's when I try to load film it comes up saying oops something not right error code:player_error
thanks
schnapps
Legend 5
Legend 5

@Anonymous User

 

Have a read of this troubleshooting help guide linked below.

 

https://help.nowtv.com/article/Oops-something-went-wrong-Xbox

SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

Is the an 'error number' or a specifically worded error message?