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Anonymous User
Not applicable
‎23-05-2016 8:46

Xbox one

Xbox one: When I click on the app it states "somethings not right. Give it a moment or check nowtv.com/status for updates". Have deleted app & reinstalled it, but same message still appears.
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4 Replies
Anonymous User
Not applicable
‎26-05-2016 15:59

Hi @Anonymous User

 

Sorry to hear this.

 

Can I ask you to make sure that your Internet service doesn't have any of the supplied Kid's Safe/Virus Safe software enabled, If it is enabled if you can try disabling it and then try NOW TV again.

 

Thanks

Andy

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Anonymous User
Not applicable
‎30-05-2016 10:53

We can log in with ps4 with no problems, so do not think we have any software enabled locks on our internet service.
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Anonymous User
Not applicable
‎30-05-2016 18:29

In response to Anonymous User

Are you with BT Broadband by any chance @Anonymous User

 

If you are, could you check to see if the Smart Setup is turned on for your router?

 

Thanks,

 

Ryan
NOW TV Team

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Anonymous User
Not applicable
‎02-06-2016 7:00

My broadband is with Virgin media & I have superhub2 if that helps.
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