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Anonymous User
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Xbox one

Xbox one: When I click on the app it states "somethings not right. Give it a moment or check nowtv.com/status for updates". Have deleted app & reinstalled it, but same message still appears.
4 REPLIES 4
Anonymous User
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Hi @Anonymous User

 

Sorry to hear this.

 

Can I ask you to make sure that your Internet service doesn't have any of the supplied Kid's Safe/Virus Safe software enabled, If it is enabled if you can try disabling it and then try NOW TV again.

 

Thanks

Andy

Anonymous User
Not applicable

We can log in with ps4 with no problems, so do not think we have any software enabled locks on our internet service.
Anonymous User
Not applicable

Are you with BT Broadband by any chance @Anonymous User

 

If you are, could you check to see if the Smart Setup is turned on for your router?

 

Thanks,

 

Ryan
NOW TV Team

Anonymous User
Not applicable

My broadband is with Virgin media & I have superhub2 if that helps.