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Anonymous User
Not applicable

Xbox one 'username or password did not match'

I haven't been able to log into the nowtv app or on Microsoft edge app on my Xbox one, due to 'username or password did not match' I've tried changing my password multiple times and even tried my brothers details, still no joy although works fine on his Xbox one? Has anyone experienced this or know of a simple fix?
1 REPLY 1
Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:
I haven't been able to log into the nowtv app or on Microsoft edge app on my Xbox one, due to 'username or password did not match' I've tried changing my password multiple times and even tried my brothers details, still no joy although works fine on his Xbox one? Has anyone experienced this or know of a simple fix?

Hi @Anonymous User Are you part of the Xbox Preview Program at all?