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Anonymous User
Not applicable

‎30-01-2017 16:22

Xbox one s now tv app fuzzy picture

Just set up now tv on my xbox one s and can't watch any films as the picture is very fuzzy my wi fi is not the problem so what is
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commanda6
Legend 5
Legend 5

‎30-01-2017 16:34

@Anonymous User wrote:
Just set up now tv on my xbox one s and can't watch any films as the picture is very fuzzy my wi fi is not the problem so what is

Hi @Anonymous User

 

Do you have 'allow 50 Hz' switched on? If you don't go to the display settings on your Xbox one and switch this option on. Remember all UK content is 50 Hz not 60 Hz.

 

I hope this helpsSmiley Happy

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.