Do you have 'allow 50 Hz' switched on? If you don't go to the display settings on your Xbox one and switch this option on. Remember all UK content is 50 Hz not 60 Hz.
I hope this helps
I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
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