Thanks for popping by. I'm sorry to hear you're having issues.
Could you try deleting and re-installing the app for us?
Are you connected via wireless or an Ethernet cable?
Please let us know and we'll look into this further for you.
NOW TV Team
Sorry to jump on this thread but wanted to report that I'm getting exactly the same problem.
Everything has been fine watching on Xbox One until fairly recently when every programme is so blocky it's unwatchable. If the programme is stopped and then restarted immediately the picture that was originally blocky is completely clear and back to how it should be but within a couple of minutes it's back to being completely blocky. Doesn't matter what type of programme I try and watch it always stays blocky and unwatchable.
I'm on a 8-16mbps connection and wired to the router and evey other streaming app on the Xbox is fine and clear in HD.
Now means that the NowTV service isn't usable for me which is a pain - to put it mildly.
Any update on how to sort this out or what's being done to sort this out would be appreciated.
Sorry to jump in on an old thread but I'm new and didn't know where else to post...
I'm experiencing exactly the same issue. The app on my Xbox one is generally unwatchable due to extreme pixellation. It's a wireless connection because my Xbox is in a different room to my router, but none of the other apps I use (Netflix, Amazon Prime, BBC iPlayer) have a problem with picture quality. The picture on my Xbox 360 and my Now TV hub are also fine. Uninstalled and reinstalled several times to no avail. At one point closing app and reopening it was a temporary fix but even that's not helping now.
If anyone has any suggestions or advice I would be eternally grateful 🙂
We're aware of some customers using the Now TV app on PS4s and Xbox Ones having problems that are Virgin Media customer can you tell me if you are also virgin media cusotmers? There seems to be settings of some sort changed which is causing this problem. Any information you can provide will help also please make sur ethat the app and software of the console is up to date.
Hi, apologies for jumping into a pre-existing thread, but I'm experiencing a similar problem; I'm a Virgin Media customer, using a wireless network. All other streaming services (Microsoft store, Amazon and Netflix) work fine but after 10 minutes I get an "internet connection problem" error message. This has persisted for about 10 days now, and I cannot find a solution on either the FAQ or forum. I have reset my router and XBox, and also deleted and reinstalled the app. Any help would be greatly appreciated.