Is your Xbox connected via wireless or wired connection? Are you trying to watch movies, entertainment or sport? Live or on demand?
Hi, thanks for the prompt reply. It's a wired connection to a router, which is then wired to virgin hub. No issues from this setup with other services / download speeds in general.
happens with entertainment and movies (which is all I use).
That does seem a little odd, usually if it is wired the connection is better. Try seeing if deleting, then reinstalling the NOW TV app works. Is it only NOW TV that has this problem?
I've also been seeing this issue on Xbox One app. Seems to have been worse last month or so.
About 20% of anything I watch is very blurry and pixelated on NowTV. I also have Amazon Prime and Netflix and they both stream flawlessly in HD.
I haven't tested too much, but it seems NowTV on my laptop is more stable so I wonder if there is an issue with how the NowTV app is implemented on the Xbox?
Thanks for posting.
I believe you have emailed us about this, it will be picked up by the team investigating and you should receive a response ASAP.
NOW TV Team
Thanks for getting in touch with us. I'm sorry to hear you're having issues with NOW TV on the Xbox One.
Are you able to try connecting via an Ethernet cable and let us know if it improves the quality for you?
If you're still having issues, please let us know and we'll look into it further for you both.
NOW TV Team